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In a recent Entrepreneur article, I discussed how brands need to be influencers to intersect the customer journey with a brand storytelling approach through the three Rs — relevance, reach and resonance. Telling brand stories relevant to your market in the right medium reaches the right consumers to create marketing resonance.
Marketing resonance is when your audience identifies with your brand message, engages in it, acts upon it and shares it. Resonance moves them through the customer journey to achieve your marketing objectives. How do you know what stories will resonate?