Transcript of Why Customer Service Must Come from the Heart

Back to Podcast John Jantsch: This episode of the Duct Tape Marketing Podcast is brought to you by Gusto, modern, easy payroll benefits for small businesses across the country. And because you’re a listener, you get three months free when you run your first payroll. Find out at gusto.com/tape. JohnRead More

Why Customer Service Must Come from the Heart

Marketing Podcast with Jeanne BlissPodcast Transcript Today on the Duct Tape Marketing Podcast, I visit with Jeanne Bliss, founder and President of CustomerBliss, and the co-founder of The Customer Experience Professionals Association. Bliss pioneered the role of Chief Customer Officer and was the first to hold the role at severalRead More

10 More Marketing Podcasts To Boost Your Business

Podcasts are a great way to learn new marketing ideas and get fresh perspectives on boosting your business, and we’ve compiled 10 more of the best podcasts for B2B marketers right here, following up on our recent list of “20 Podcasts To Elevate Your B2B Marketing,” and “Now Hear This:Read More

‘Developing a Vocabulary That Will Be Understood’: The Havas Approach to Cannabis Marketing

You can learn a lot from the French multinational advertising and PR giant. August 6, 2019 3 min read This story originally appeared on Benzinga Earlier this month, the French multinational advertising and public relations giant Havas announced the release of its cannabis division: Havas ECS. The company, which is majority-owned by VivendiRead More

Why the ‘A’ in Chick-fil-A Is Capitalized

There’s a hidden message in Chick-fil-A’s logo. August 6, 2019 1 min read This story originally appeared on Business Insider There’s a hidden message in Chick-fil-A’s logo. When Truett Cathy was coming up with the name for his iconic chicken sandwich in the early 1960s, he decided to play onRead More

Transcript of How Ultralearning Helps You Master New Skills

Back to Podcast John Jantsch: This episode of The Duct Tape Marketing Podcast is brought to you by Klaviyo. Klaviyo is a platform that helps growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing. John Jantsch: Hello and welcome to another episode of theRead More

How Ultralearning Helps You Master New Skills

Marketing Podcast with Scott YoungPodcast Transcript Today on the Duct Tape Marketing Podcast, I visit with Scott Young. He is an author, programmer, and entrepreneur who stopped by to discuss his most recent book Ultralearning: Master Hard Skills, Outsmart the Competition, and Accelerate Your Career. Young became fascinated by storiesRead More

All Vodka Is the Same. So Why Is Some More Expensive Than Others?

It’s about what people are really paying for. August 6, 2019 4 min read Opinions expressed by Entrepreneur contributors are their own. All vodka is the same. Really, it is. Don’t believe me? Then listen to Alex Goldmark and Dan Pashman’s entertaining Planet Money podcast, where they prove it. The two journalistsRead More

Want to Build a Strong Personal Brand? This $19 Course Will Get You Started.

This bundle covers everything you need to know to market yourself as a credible persona. August 6, 2019 2 min read Disclosure: Our goal is to feature products and services that we think you’ll find interesting and useful. If you purchase them, Entrepreneur may get a small share of theRead More

The Role of Your Website in Guiding the Customer Journey

Today’s customer journey is more complex than ever. From social media to paid search to offline marketing, there are dozens of ways someone can discover your company. The main role of your website in this twisting journey is to be a solid central point. While prospects may discover your brandRead More